Roamvy eSIMs are designed to be seamless — install once, and your plan activates automatically when you land. But if something doesn’t go as expected, don’t worry. Most issues are quick to fix with a few simple steps.

Here’s a guide to troubleshooting the most common eSIM problems.

1. My eSIM Didn’t Activate on Arrival

• Make sure Data Roaming is turned ON in your device settings.
• Restart your phone to refresh the network connection.
• Double-check that your Roamvy eSIM is set as the mobile data line.

2. I Have Signal Bars but No Data

• Verify your APN settings:
  • Your APN details are included in your order confirmation email (under the QR code).
  • You can also find them in the Roamvy app or website under My eSIMs > View Plan.
• Enter the APN exactly as shown for your plan.
• Restart your device after updating the APN.
• Check if you’ve reached your data limit — usage notifications are sent at 50%, 80%, and 100%.

3. My Phone Says “No Service”

• Ensure your device is eSIM compatible and unlocked.
• Go to settings and manually select a carrier:
  • iPhone: Settings > Cellular > Network Selection.
  • Android: Settings > Connections > Mobile Networks > Network Operators.
• If available, switch between 4G/LTE and 5G to stabilize the connection.

4. I Accidentally Deleted My eSIM

• Don’t worry — you can reinstall it from the Roamvy app under My eSIMs > View Plans.
• Or scan the QR code again from your confirmation email.
• If needed, contact Roamvy support for a reissue.

5. My Data is Running Out Too Quickly

• Check your usage in the Roamvy app (speedometer-style meter).
• Apps like video streaming, maps, or cloud backups can consume data fast — limit background refresh when traveling.
• Top up instantly in the app if you need more data.

Quick Fix Checklist

1. Is Data Roaming ON?
2. Is your Roamvy eSIM set as the data line?
3. Have you checked your APN settings (from order email or app)?
4. Did you try restarting your phone?
5. Do you still have data balance left?

Why Roamvy Makes Troubleshooting Simple

• eSIMs in 200+ countries. Flexible plans. Instant setup.
• APN settings always provided in your order email and app.
• Clear step-by-step guides in the app.
• 24/7 customer support if you need extra help.

FAQs

What if I can’t fix the issue myself?
Contact Roamvy support via chat or email — our team is available 24/7.

Can I use Wi-Fi while fixing my eSIM?
Yes. You can connect to Wi-Fi while adjusting settings or reinstalling your eSIM.

How long does troubleshooting usually take?
Most issues are fixed within minutes once settings are adjusted correctly.

Final Thoughts

Most eSIM issues are small hiccups with quick fixes. By checking your settings, APN, and data balance, you’ll usually be back online in minutes. And if you ever need help, Roamvy support is always there.

Wherever you roam, stay connected.

Travel worry-free — get your Roamvy eSIM today and enjoy 24/7 support wherever you go.
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