At Roamvy, our goal is to make travel connectivity as simple and stress-free as possible. But we also know that sometimes plans change — trips get canceled, devices don’t work as expected, or travelers buy the wrong plan.

That’s why we’ve built a clear and transparent refund policy to give you peace of mind when purchasing a Roamvy eSIM.

When Refunds Are Available

You may be eligible for a refund in the following cases:

• Compatibility issues: If your device is not compatible with eSIM (and you haven’t activated the plan).
• Activation problems: If technical issues on our side prevent you from activating your eSIM.
• Unused plans: If you purchased a plan but didn’t install or activate it.

When Refunds Are Not Available

To keep things fair and transparent, refunds are not possible in these cases:

• Activated plans: Once an eSIM has been installed and activated, it cannot be refunded.
• Change of travel plans: If you no longer need the eSIM after activation.
• Incorrect purchase: If you selected the wrong country/region and the eSIM has already been delivered.

How to Request a Refund

Requesting a refund is quick and easy:

1. Go to the Roamvy Help Center or contact our support team.
2. Provide your order number and details of your request.
3. Our team will review your case and let you know if it qualifies under our policy.
4. If approved, refunds are processed back to your original payment method.

Why Roamvy Keeps It Transparent

• eSIMs in 200+ countries. Flexible plans. Instant setup.
• No hidden terms — our refund policy is clear before you buy.
• 24/7 support to help resolve issues quickly.

FAQs

Can I get a refund if I change my mind?
No. Refunds are only available for unused or unactivated eSIMs.

What if my trip gets canceled?
If the eSIM hasn’t been activated, you may still be eligible for a refund.

How long do refunds take?
Approved refunds are processed within a few business days, depending on your payment provider.

Final Thoughts

Roamvy is built on trust and transparency. While we can’t refund activated eSIMs, we’ll always work with you to resolve issues before you travel. Our goal is to keep you connected — without the stress of unexpected surprises.

Wherever you roam, stay connected.

Have questions about refunds or need support?
Visit the Roamvy Help Center →