Roamvy Help Center | eSIM Setup & Support

If your data isn’t working after installing your eSIM, try these troubleshooting tips:

Ensure Data Roaming is turned on in your device settings.
Restart your device to refresh the network connection.
Manually select a supported network — you can find the list on your plan details page.
Check APN (Access Point Name) settings:
- Go to your device’s APN / Access Point Name settings.
- Enter the APN shown in your order confirmation email (under the QR code) or in the My eSIMs page on the Roamvy website/app.
Reinstall the eSIM from your Roamvy account if the above steps don’t resolve the issue.
Still need help? Visit our Help Center or email support@roamvy.com

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If you're having trouble installing or activating your eSIM, try the following steps:

Confirm that your device supports eSIM.
Make sure you have a stable internet connection during installation.
Ensure Data Roaming is turned on in your device settings.
Restart your device and try again.
Re-scan the QR code, or manually enter the SM-DP+ address and activation code provided.
If mobile data does not start working automatically, check your device’s APN / Access Point Name settings and enter the APN shown in your order confirmation email or in the My eSIMs page on the Roamvy app/website.
If you see a message like “Unable to Complete Cellular Plan Change”, restart your device and retry.
Still need help? Visit our Help Center or email support@roamvy.com

If you’ve lost your QR code, don’t worry!

Log in to your Roamvy account and go to My eSIMs to view your plans and their respective QR codes along with installation details.
You can also check your order confirmation email, which includes the QR code along with step-by-step installation instructions.

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Need help with your eSIM, account, or a recent order?

Drop us a message — our support team is ready to assist you as quickly as possible.

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